Shipping & Delivery

What areas do you ship to?

We ship across all governorates of the Arab Republic of Egypt. Shipping fees vary depending on your location as follows:

• Cairo & Giza: EGP 80
• Greater Cairo outskirts: EGP 90 (e.g. Bashtil, El Qanater, El Hawamdeya)
• Delta & Canal cities: EGP 80–90
• Alexandria & coastal cities: EGP 90
• Remote areas: EGP 135 (Red Sea, Sharm El Sheikh, Hurghada, Marsa Matrouh)
• Upper Egypt governorates: EGP 100
• Sinai: EGP 155

When will my order arrive?

We work hard to deliver your orders as quickly as possible:

• Cairo & Giza: within 3–5 business days
• Other governorates: within 6–8 business days

How can I track my order?

You can contact us directly via WhatsApp at +20 108 004 7425 or message us through our official social media pages, and our team will assist you promptly.

Exchange & Return Policy

Can I exchange or return a product?

For hygiene and customer safety reasons, and since our products fall under the personal care category, exchanges and returns are not permitted. However, replacements are accepted only in the following cases:

• If you receive a damaged or defective product
• If you receive the wrong product

In such cases, please contact us via WhatsApp at +20 108 004 7425 within 24 hours of receiving your order so we can resolve the issue.

Payment & Orders

What payment methods are available?

We offer a variety of secure payment options for your convenience:

• Credit/Debit Cards (Visa & MasterCard)
• E-wallets (such as Vodafone Cash)
• Cash on Delivery (COD)

Do I need to pay a deposit to confirm my order?

Yes. For orders exceeding EGP 1,000, a deposit is required to confirm the order. You can easily pay via InstaPay or any e-wallet, and the deposit amount will be deducted from the total order value upon delivery.

When do I pay the remaining balance?

The remaining balance is paid in cash upon delivery. After paying the deposit, the shipping representative will collect the remaining amount when delivering your order. The courier will contact you before arrival to confirm the delivery time.

How is my payment information secured?

Your security is our top priority. All payment data is encrypted using internationally recognized security protocols to ensure your information remains completely private and secure.

What should I do if I encounter a payment issue?

Don’t worry — we’re here to help. You can contact us directly via WhatsApp at +20 108 004 7425 or through our official social media pages, and our support team will resolve the issue as quickly as possible.

Can I cancel my order after paying the deposit?

If the order is canceled before shipping, the paid amount will be refunded within 3–7 business days using the original payment method.

Please note: once the order has been shipped, cancellation is no longer possible. For assistance, please contact us as soon as possible.

Privacy Policy

Last Updated: April 13, 2026

At [Zena], we are committed to protecting your personal data and your right to privacy. This policy explains how we collect, use, and protect your information when you visit our website or make a purchase from us.

1. Information We Collect

We collect certain basic information to facilitate your shopping experience, including:

• Personal Information: name, email address, phone number, and shipping address
• Payment Information: details necessary to process your payments
  (Note: We do not store your card details. Payments are processed securely through authorized payment gateway providers.)
• Technical Information: IP address, browser type, and device information to ensure proper website functionality

2. How We Use Your Information

We use your information to:

• Process and deliver your orders
• Provide customer support and respond to inquiries
• Send offers and updates (only if you subscribe to our mailing list)
• Improve the shopping experience and our services

3. Legal Basis for Processing Data

We process your data based on your explicit consent, the necessity of fulfilling purchases and deliveries, or compliance with legal obligations.

4. Sharing Your Information

We do not sell or rent your personal data to any third party. Your information may only be shared with service providers who help us operate our business (such as shipping companies), provided they maintain strict confidentiality.

5. Data Security

We implement strict security measures to protect your information from unauthorized access. However, please note that no method of internet transmission is 100% secure.

6. Your Data Protection Rights

Under Egyptian law, you have the right to access your personal data, correct inaccurate information, or request deletion of your data under certain conditions.

To exercise these rights, please contact us via WhatsApp at: +20 108 004 7425.

7. Cookies

Our website uses cookies to improve user experience. You can adjust your browser settings to refuse cookies; however, this may affect certain website functionalities.

8. Changes to This Privacy Policy

We may update this policy from time to time. Any changes will be posted on this page along with the updated revision date.